Annual Conference &
Annual General Meeting of ACHEA
& Action for Success in Higher Education
Hilton Tobago July 6th - 9th
in Caribbean Higher Education – are we there yet and how will
for Concurrent Sessions - printer
& COMMUNICATIONS TECHNOLOGY
Mrs. Dianne Thurab-Nkhosi, Editor, Distance Education Centre,
U.W.I., St. Augustine Campus, Trinidad & Tobago
Moving From Face-to-Face to E-Tutoring:
Setting the Stage for Success in Blended Learning.
Jul. 7th,1:45 p.m.
In 1992, the University of the West Indies (UWI) took a decision
to widen access to UWI programmes and courses by incorporating distance
education as an integral part of its operations. Based on this decision,
the UWI was transformed from a single-mode to a dual-mode institution,
with the University of the West Indies Distance Education Centre
(UWIDEC) being created in 1996 to facilitate distance delivery.
The UWIDEC, like many other distance education institutions has
recognized the potential of Information and Communication Technologies
(ICTs) to enhance distance education course delivery. To this end
the UWIDEC has been incorporating the use of ICTs in the delivery
of its programmes and courses, taking a blended approach. In this
scenario, tutors play a key role in the successful delivery of courses
by facilitating the much-needed interaction and collaboration in
the teaching and learning process. This paper explores the challenges
involved in moving tutors from operating in a face-to-face, to operating
in an online environment. In this regard, the paper will describe
the process being adopted by the UWIDEC to prepare tutors who have
been involved in traditional face-to-face delivery for successful
“ e-tutoring”, the challenges experienced by the tutors
and the institution and suggestions for the way forward to ensure
successful tutorial support for distance education students.
words: e-tutoring distance education, blended learning, e-learning,
Name: Prof. Stephan Gift, Deputy Dean & Mr. Raymond Ward,
Assistant Manager, Systems Laboratory, Faculty of Engineering, UWI,
Augustine Campus, Trinidad & Tobago.
Title: E-Learning in a Wireless
Jul. 8th, 10:20 a.m.
Information Technology (IT) is an important aspect of modern society
and competence in IT at some level is critical for the world of
work. Also, IT has had and continues to have a significant impact
on education and its delivery. In this paper, we outline an e-learming
Information Technology programme based on CISCO technology and a
wireless classroom concept offered by the Cisco Regional Academy
of the Faculty of Engineering through its Engineering Institute.
We also indicate how this technology can enhance the entire curriculum.
The IT courses offered by the Cisco Regional Academy are of the
highest quality. They provide students with the Internet technology
skills that are essential in a global economy. The Networking Academy
programme delivers Web-based content, online assessment, student
performance tracking, hands-on-labs, instructor training and support
and preparation for industry-standard certification. The material
is the latest in IT and is created by CISCO one of the leading IT
companies in the world. The courses are modular and comprehensive
and provide considerable opportunity for hands-on-experience. There
are two main courses being offered: Information Technology Essentials
and Cisco Certified Network Associate (CCNA). In order to properly
deliver these courses, suitable equipment is required.
The IT Essentials course utilizes a wireless classroom for access
to the internet. It is a Wireless Local Area Network (WLAN) in which
a user can connect to a Local Area Network (LAN) through a wireless
connection. It comprises personal computers that communicate via
wireless signals with a central router, with high-speed Internet
access via a digital subscriber line (DSL). Each personal computer
(PC) employs a wireless card that provides it with the wireless
connection. A Wireless LAN such as that described has many advantages:
Connectivity no longer implies wired attachment.
are no cables to be run or hidden behind walls.
Wireless technology provides LAN access in buildings that are
difficult to wire or re-wire because of budget limitations and
Overall, installation and maintenance costs are significantly
Wireless technology allows users to achieve total PC portability
and freedom of location such that computer resources can be placed
where they are needed.
Wireless bridges deliver LAN connectivity to remote sites and
users. A wireless point-to-point or point-to-multi-point bridge
can connect remote schools and libraries to provide distinct wide
information and learning networks.
The CCNA course requires the acquisition of a CISCO laboratory.
This is a modern facility that contains all the equipment required
for effective hands-on training in networking technology.
Enhancing the Curriculum
Apart from the Cisco courses, the paper will discuss methods of
enhancing the entire curriculum using information technology and
will present a number of interesting examples.
Ms. Souzanne Fanovich, Distance Education Officer; Mr. Ruel Ellis,
Lecturer, Dept. of Mechanical Engineering; Mr. Tommy Chen, Telecommunications
Manager, UWIDEC, St. Augustine Campus, Trinidad & Tobago
The Challenges of Student Administration
in a Virtual Environment: A Distance Education Perspective
Jul. 8th, 1:45 p.m.
The UWI has adopted the dual mode approach to the delivery of its
tertiary level programmes.
This paper will attempt to outline some of the challenges facing
administrators of distance programmes. It will look at theories
applied to delivery by distance and also at management theories
applicable to the management processes of delivery by distance and
would seek to suggest how these could be implemented in the University’s
dynamic nature of On-line delivery requires quick transfer of information
from one point to another from one user to another. This paper will
show the vital part played by ICT in the communication process of
a Distance Education Programme by using examples of real situations.
paper will also identify which best practices in the field are applicable
to and on line delivery method in the UWI.
will show the need for regular and reliable and early communication
of information to all stakeholders particularly as it applies to
policy and procedure formulation.
Name: Ms. Betty Thorpe, Assistant Registrar (Examinations),
UWI., Cave Hill Campus, Barbados& Mrs. Brigitte Collins, Senior
Project Officer, UWI., Mona Campus, Jamaica
Tapping Technology to Integrate Administrative
Systems and Enhance the Campus Experience.
Jul. 8th, 3:30 p.m.
Presenting a unified image across multiple campuses and enhancing
online services for constituents is an ongoing challenge for higher
education institutions in the Caribbean. The University of the West
Indies (UWI) is currently implementing an enterprise administrative
system to create a unified digital campus to streamline administrative
processes, enhance communication and improve the campus experience.
session will offer best practice guidelines and strategies for planning
a successful unified digital campus implementation that can extend
technology investments, improve time and cost efficiencies, and
enhance the overall campus experience. UWI's Cave Hill campus in
Barbados is currently live with the SCT Banner administrative system,
its Mona, Jamaica campus and St. Augustine campus in the Republic
of Trinidad & Tobago to follow soon. Learn from its experience
what worked, what didn't and recommendations for successfully planning
and implementing an administrative system integration initiative.
addition to a discussion of the technical challenges that need to
be addressed during an integration initiative, the discussion will
highlight the non-technical side associated with rolling out a unified
digital campus including:
Fostering agreement and procedural change with varying campus
Encouraging adoption--some users will embrace technology…others
may resist the change; and
Effectively communicating new service enhancements.
Mr. Adam Lenhart, SunGard SCT, U.S.A.
Solutions For Exceeding Service Expectations
and Improving the Campus Experience in Caribbean Higher Education
Jul. 9th, 9:30 a.m.
Providing self-service environments, preserving technology investments
and enhancing the campus experience are top issues for institutions.
Most institutions are facing the challenge of providing more and
better access and are seeking technology solutions to help achieve
at this session will be introduced to the SCT PowerCAMPUS administration
system and learn how it can help Caribbean colleges and universities:
Unify and provide secure, role-specific administrative information
to constituents making access to up-to-date campus information
easier and task completion more streamlined and convenient; and
Keep pace with the business challenges of today and the future,
positioning institutions to more successfully compete.
PowerCAMPUS is specifically designed and priced for small institutions,
SCT PowerCAMPUS provides a robust system that unifies the administrative
and academic functions of campus-wide departments and provides students,
faculty, and other campus constituents with secure, online access
to administrative and academic information. The solution's self-service
features also help reduce staffing requirements and foster constituent
relationships in a manner that can help improve the overall campus
interactive discussion and case study examples will showcase best
practices and offer techniques that can be replicated in any campus
Mr. Raymond Eytle, Senior Assistant Registrar, U.W.I., Cave Hill
Campus, Barbados & Mrs Brigitte Collins, Senior Project Officer,
UWI, Mona Campus, Jamaica
Getting Value from your Enterprise Information
Systems – Understanding and Managing the Reporting Process
for Strategic Decision Making.
Jul. 9th, 9:30 a.m.
Understanding and managing the reporting requirements for decision
making is critical in transforming an enterprise. Reporting elements
need to be properly defined and the reporting process must be managed
to ensure that accurate and consistent information is presented
for decision making. The session seeks to address the following
Implementing in a limited resource environment with no standardized
Using the approach of acceptance and culture change
Ensuring that Process owners drive the implementation with assistance
from the Information Technology department.
Producing integrated reports in an environment of disparate enterprise
RESOURCE DEVELOPMENT & CHANGE
Mrs. Marijade Maryam-Ali, Senior Manager, Quality & Employee
Development School of Business and Computer Science, Limited (SBCS),
Trinidad and Tobago.
The Higher Education Agenda: Developing a
Jul. 7th, 1:45 p.m.
Higher Education is defined as learning beyond the secondary level,
and includes both the teaching and research activities of universities
and colleges. It differs from other forms of post-secondary education;
however, most professional education is included within higher education.
In most developed countries, over 50% of the population now enters
higher education at some time in their lives. As the catalyst for
bringing programs and people together, professionals and practitioners
in higher education must make every effort to assure both quality
Developing a quality institution requires strong focus on areas
such as, Institutional Purpose, Institutional Effectiveness, Educational
Programs, Educational Support Services, and Administrative Processes.
Competent planning, conducting and managing education, training,
and other human resource development (HRD) activities are all part
and parcel of this process.
major steps in implementing these human resource development strategies
in higher education are to assess every aspect of the institution;
involve personnel from all segments of the institution, including
lecturers, staff, students, and administration; and, provide a comprehensive
documented analysis of the institution, identifying strengths and
an attempt to help the institution achieve overall effectiveness
and to ensure the quality of all educational programs, the HRD practitioner
is responsible for developing a Strategic Plan that will address
issues identified in the analysis. In addition, a functioning planning
and evaluation process that identifies and integrates projected
educational, physical, and financial development, and incorporates
procedures for program review and institutional advancement should
be developed and implemented.
Mrs. Mrs Nicole Crooks, Senior Manager Human Resource & Communications,
Central Bank, Trinidad and Tobago
Innovation + Action = Success (Innovation
in HRD + Deliberate Action = Personal and Professional Success)
Jul. 8th, 10:20 a.m.
Innovation and action orientation are two of the competencies included
in any modern Management and Leadership Competency Model. Both competencies
are usually found in the context of leading change. Innovation refers
to the ability to develop new insights and apply creative solutions
to make improvements. Action orientation refers to the ability to
proactively do things rather than just think about them. When innovation
and action are combined along with other key competencies, an individual
or organisation usually achieves success.
and action are well placed in the context of Human Resource Development
and Change. Human Resource Development is a planned and structured
process interwoven with an organisation’s business strategy.
It is inextricably linked to Change as organisations require a flexible
workforce to meet the challenges of a dynamic external environment,
new technologies and increasing customer demands. Individuals are
therefore challenged to develop flexibility if they are to remain
will find that successful individuals have invested in their personal
and professional development with or without the support of their
organisations. In other words, they have managed their careers through
deliberate actions. On the other hand, high performing organisations
have recognised that innovation and risk are essential elements
in a culture that is effective in managing the pace and type of
change inherent in today’s external environment. Their experiences
have taught them that for innovation and risk-taking to be nurtured,
a learning climate needs to be developed within their organisations.
Such progressive employers establish partnerships with their employees
in the development of their careers and embrace an open, active,
strategic approach to HRD as an investment in human resource capital
rather than perceiving it as expenditure.
Ryans popularised the concept that for an organisation to survive,
its rate of learning must be equal to or greater than the rate of
change in the external environment. If we accept this principle
then there are implications for us as individuals. Words like “learning”,
“development”, “change”, “innovation”
and “action” become the common language of individuals
in their roles as employees and of organisations as employers.
presentation will address the following key issues:-
What is meant by Human Resource Development (HRD)?
is responsible for HRD?
Key HRD Models
competencies for managing change
presentation will highlight best practices so that the participants
can take away some practical tips for action.
Dr. Donald Peters, President, COSTAATT, Trinidad and Tobago
Higher Education Administration: The Caribbean
Jul. 8th, 1:45 p.m.
Intentionally, the administration of higher education institutions
over the past two years has shifted from a conservative, traditional
approach to a more dynamic, innovative form of management. While
the traditional governance structure has remained relatively intact,
the demands on the administrator have changed markedly and the responsibilities
associated with those changes have created a hybrid administrator
who, it appears, is expected to be part financial broker, part intellectual
genius and part politician.
the Caribbean, the task of managing a higher education institution
is even more challenging, when factors such as culture, values,
resources, customs and idiosyncrasies of the region are added to
presentation will seek to generate discussion on how to best manage
institutions within this dynamic Caribbean environment, the challenges
and the successes. Participants will discuss the governance structures,
the impact of stake-holders on decision-making, admission standards,
absence of resources and student outcomes, within the context of
Mr. Francis O. Severin, Office of Administration and Special Initiatives,
U.W.I., Mona Campus, Jamaica
A Role for ‘Teachers-Only’
at The University of the West Indies.
Jul. 8th, 3:30 p.m.
This paper provides a backdrop against which the issue involving
the promotion of academic staff (teaching) based on their teaching
competence vis-à-vis research output might be discussed.
The issue is not a new or even recent one and, aside from its pervasiveness
in higher education institutions throughout the world, it has been
visited, sometimes formally and at other times, informally, on a
few occasions at The University of the West Indies. Here, stakeholders
have failed to arrive at a compromise regarding an appropriate weighting
of these functions, assuming they might be plausibly discrete responsibilities
at a modern university.
matter is one that assumes ever more significance as higher education
institutions seek to become more relevant to the social and economic
demands of their clientele – the public and private sectors,
government and industry – and in some cases, justify their
very existence. Alongside this is a renewed commitment to undergraduate
teaching ‘pushed’ by a demand to give students their
was only in the nineteenth century that a new mission or role –
research, both pure, and more recently, applied - was added to the
traditional transmission of knowledge, via teaching, by higher education
institutions. Notwithstanding this nineteenth century thrust, the
author argues that some of the questions that Caribbean higher education
institutions in general, and the UWI in particular, will be forced
to address are:
What educational outcomes do we hope to achieve with respect to
(b) What are or should be our priorities in the context of limited
resources, especially given increasing competition from international
and national higher education institutions, and the creation of
a “single enlarged economic space”?
(c) What do our clientele want?
(d) Do we have the structures in place, in terms of how we define
and motivate our academic staff, to deliver on our clients’
wants? The paper offers reflections on these matters, drawing
from a broad range of literature from sociology of education,
economics and human resource development, in the context of finding
a role for academic staff who can fit into the cast of ‘good
Mr. Sydney Arthur, Registrar, Barbados Community College, Barbados
The Administrator’s Dilemma: Maintaining
Health in Competitive and Demanding Work Environments.
Jul. 9th, 9:30 a.m.
Stress, defined as the subjective feeling of the individual as the
body adjusts to the external demands (stressors) placed upon it,
is an essential feature of human existence and is necessary for
survival. Not all stress is bad. There is distress and eustress.
Distress is the negative stress that causes us to worry, often taking
a toll on our health and ability to work productively. Eustress
is the good type of stress that makes us feel alive.
stress, defined as the harmful physical and emotional responses
that occur when the requirements of the job do not match the capabilities,
resources, or needs of the worker (National Institute for Occupational
Safety and Health), is largely responsible for the feeling among
many workers of being ‘over stressed’. Job stress can
have its roots in both overload and under load.
ubiquitous nature of job stress, and the established link between
job stress and many of the common ailments and major illnesses that
affect us, make it important for workers to have a clear understanding
of the stress process, as well as the strategies that can be used
to prevent or reverse its harmful effects.
presentation will address the concept and nature of stress and job
stress; explore the harmful effects that stress can have on the
body; and identify strategies that can be used to minimize the harmful
effects of stress on mind-body functioning.
MANAGEMENT, FUNDRAISING & ACCOUNTABILITY
Mr. Phillip Maharaj, Deputy Campus Bursar, UWI St. Augustine, Trinidad
Are Financial Management, Fundraising and
Accountability Issues Relevant to Senior Administrative (Non-Accounting)
and Academic Staff.
Presentation time: Jul.
7th 1:45 p.m.
The paper will seek to identify the traditional/perceived role of
administrators in an organization and how this has changed over
funding (Fundraising) is playing a more integral role in not-for-profit
entities as governments cut back, and attached to the funds, are
rules that govern the spending and accounting for same. The paper
will identify the areas that administrators should pay particular
we shall introduce and highlight some of the aspects of the Sarbanes/Oxley
Act that was passed in the U.S. a couple of years ago as a response
to major accounting scandals.
the end of the presentation we shall seek to pull these 3 points/issues
together to demonstrate that administrators do play an important
role in Financial Management, Fundraising and Accountability issues.
Mr. Kofi Nkrumah-Young, Vice-President, Finance and Business, University
of Technology (UTech), Jamaica
A Critical Examination of the Resource Allocation
Model used for Higher Education in the Caribbean – A Jamaican
Jul. 8th 10:20 a.m.
Higher education has undergone considerable changes in its reach
and delivery mode since its introduction to the Caribbean in 1948.
Notwithstanding the changes in the programme and academic contents
the governments of the region have maintained only one model of
resource allocation to the Higher Education Institutions. The governments
have also implemented several bureaucratic structures to ensure
a link between its resource allocation model and the issues of accountability,
institutional efficiency and quality. This paper will
1. Explore the various resource allocation methods available and
their links to accountability, efficiency and quality.
2. Identify and examine the resource allocation method being used
in the Caribbean.
3. Consider the consequences of the method.
4. Raise the issue of change to the existing model.
The paper will use the Jamaican experience to typify the Caribbean
and it is hoped that the ensuing discussion will determine the extent
to which the consequences of the Jamaican experience with resource
allocation to Higher Education has been replicated in other Caribbean
Name: Mr. Kenneth Fitz-Andrews, Vice President Finance, University
of Trinidad & Tobago (UTT)
Financial Management, Fundraising and Accountability
Jul. 8th, 1:45 p.m.
Name: Dr. Alcyone Vasconcelos, Education Manager. & Practitioner,
Former State Minister of Education Brazil; Currently Social
Development Specialist, Inter-American Development Bank (IDB), Trinidad
Title: Financial Sustainability of Tertiary
Jul. 9th, 9:30 a.m.
RECRUITMENT & COMMUNICATION
Ms. Caroll Edwards, Senior Assistant Registrar, Public Relations,
U.W.I. Mona Campus, Jamaica.
Building Bridges: Special Events as a Tool
for Relationship Building.
Presentation time: Jul.
7th 1:45 p.m.
Relationships are the key to the success of all institutions. In
the case of the university, the relationships which it develops
with target publics e.g. staff, students and alumni are critical
to its continued success and survival as they play a vital role
in creating opinions and forming attitudes about the institution
and its value to the wider community. The University of the West
Indies, Mona Campus faces significant challenges, mainly due to
financial constraints and increasing local and international competition.
The Campus can capitalize on a number of strengths including its
high academic standards, its research and a strong undergraduate
teaching programme. However its position has been weakened by a
perception that it is not sufficiently student-centred, contributing
to a low level of alumni loyalty. There are also concerns about
the relationship that exists among the different categories of staff
and the abiding Academic/Administration ‘divide’. Special
events can go a far way towards engendering a greater sense of belonging,
developing a feeling of camaraderie among staff, students and graduates
and garnering positive support for an institution. The paper examines
the Commemoration Celebrations at the UWI, Mona Campus and their
effectiveness as a marketing, communications and relationship building
Name: Ms. Line Verbik, Senior Research Officer, Observatory
on Borderless Education, UK
Global Trends in Transnational Higher Education
– Opportunities and Challenges for the Caribbean.
Presentation time: Jul.
8th 10:20 a.m.
Transnational higher education (education offered by one country
in another – excluding provision where solely the student
travels abroad) is becoming an increasingly widespread phenomenon
with ever more importing and exporting countries. This session will
provide an overview of the various forms of transnational higher
education, rationales for import and export, the main importers
and exporters, regulations, future trends and the impact of transnational
education in a capacity building context. The presentation will
also examine transnational education in a Caribbean perspective
with a focus on the current situation, conditions for transnational
delivery and risks and opportunities for the region.
Mr. Eric Sickler, Higher Education Marketing Consultant, U.S.A.
"Brand In A Box".
Jul. 8th, 1:45 p.m.
Even "veteran" college and university marketing practitioners
who understand the fundamental principles of integrated marketing
sometimes stumble when faced with the challenge of crafting a marketing
plan. In this session, we'll breeze through a review of the peculiar
language and basic elements of brand marketing, direct marketing,
and constituent relationship management, then demonstrate a sequential
planning process (complete with planning documents, templates and
timelines) designed to turn your best intentions into a dynamic
brand marketing plan.
recent years, conferences for higher education marketing practitioners
have been peppered with a plethora of sessions and workshops to
introduce the theoretical underpinnings of integrated marketing,
brand marketing, direct marketing, enrollment management, strategic
marketing planning, and an assortment of other buzz topics du jour.
During the process of presenting many of these sessions and working
with client schools across the nation, we are increasingly called
upon to "cut to the chase" by helping directors of recruitment,
admission, marketing, public relations, external relations, and
others to create and deploy plans that address institutional strategic
objectives and maximize the return on their schools' marketing investments.
This session will introduce many of the marketing tips, tactics,
tools and even presentation templates we've found to be particularly
powerful in any marketing planning exercise.
purpose of this session is to share with participants some of fundamental
planning principles and counsel we have found to be most
useful for schools engaged in the process of developing brand marketing
plans. Not surprisingly, the same principles can be applied to all
kinds of recruitment and marketing planning processes, from whole-scale
integrated marketing and enrollment management plans to operational
plans for a single campus unit, like an office of college relations.
Is this rocket science? No. Do many college and university marketing
practitioners spin in bewildered circles when faced with the challenge
of moving a campus from
pondering brand theory to practicing brand marketing? Absolutely.
Name: Mrs. Sandra Gift, Senior Programme Officer, Quality
Assurance Unit, UWI., St. Augustine Campus, Trinidad and Tobago;
Prof. Elsa Leo-Rhynie, Pro-Vice Chancellor, and Chair, Board of
Undergraduate Studies, UWI
Title: Quality Assurance of Transnational
Education in the Anglophone Caribbean.
Jul. 8th, 3:30 p.m.
The paper discusses the various manifestations of Transnational
Education, within the context of globalization, in the Anglophone
Caribbean with a focus on the three main campus countries of The
University of the West Indies (UWI): Barbados, Jamaica and Trinidad
and Tobago. National and regional developments relating to quality
assurance and accreditation systems are analysed, from the perspective
of quality issues relating to Transnational Education. Specific
issues addressed include collaboration with local institutions;
domestic regulations for setting qualifications; quality standards
and licenses for both imported and exported education programmes;
provisions for monitoring accreditation of programmes in their country
of origin; and compatibility of foreign providers’ programmes
with the national/regional development thrust. The paper concludes
with suggested guidelines for monitoring the quality of Transnational
Education in the Anglophone Caribbean.
THE STUDENT EXPERIENCE
Ms. Donna Maynard, Lecturer, Clinical & Counselling Psychology;
Ms. Karen Ring, Lecturer, Social Work, Cave Hill Campus, Barbados
Why should administrators care about how students
manage the university student experience?
Jul. 7th 1:45 p.m.
Why should administrators care about how students manage the university
student experience? Because it impacts on institutions’ student
retention and attrition rates, how incoming students will approach
their student life, and eventually how they might function in the
order to understand the university student experience a matrix was
developed, based on interviews with students, to assist in assessing
student motivation to learning and seeking potential support services.
This matrix is presented in relationship to both mature students
and younger students.
The study also looks at the nature of Caribbean universities. Most
Caribbean tertiary institutions are Commuter Based-Campuses as opposed
to the traditional Residential Campus. The question often looming
is do commuter students actually utilize on-campus services? The
issues and reasons surrounding utilization and under-utilization
of services are discussed within the context of student expectations
of commuter-based university life.
findings of this study show that there’s a need for Student
Support Services, providing support for students to help them make
it through their university life to a career. The findings also
provide administrators with an understanding of what support services
are needed and puts forth the argument to integrate proactive counselling
services into Caribbean tertiary institutions.
Mrs. Sandra Ingrid Gift, Senior Programme Officer, Quality Assurance
Unit, UWI., St. Augustine Campus, Trinidad & Tobago, Office of
the Board for Undergraduate Studies; Mrs. Camille Bell- Hutchinson,
Programme Officer, Quality Assurance Unit, UWI., Mona Campus, Jamaica,
Office of the Board for Undergraduate Studies
The Imperatives for Improved Student Experiences
in Higher Education: The Case of The University of The West Indies
Jul. 8th 10:20 a.m.
This paper discusses the findings of reports of Quality Assurance
review teams on the Cave Hill, Mona and St Augustine Campuses over
the period 2002-2005, as they relate to issues which impact upon
the quality of the student experience. Areas to be explored include:
curricular relevance; the quality of teaching and learning; the
integration of Information Technology for teaching and learning;
assessment of student learning; academic advising; the effectiveness
of fora for treating with students’ issues; co- curricular
learning, resources, services and facilities, inter alia. The paper
examines relevant recommendations of review teams and discusses
the action taken to enhance the quality of the student experience
at The UWI. The discussion is anchored in some of the current literature
on quality in higher education. The paper concludes with recommendations
for monitoring quality, with a view to enhancing student learning
and the overall management of the student experience at this regional
institution of higher education.
Dr. Innette Cambridge, Ms. Maria D. Thomas, Ms. Jacqueline Huggins,
UWI, St. Augustine Campus, Trinidad & Tobago
Title: Tertiary Education: Fostering Inclusiveness
for Persons with Disabilities.
Jul. 8th, 1:45 p.m.
The United Nations Standard Rules for the Equalisation of Opportunities
for Persons With Disabilities (PWDs) states that the education of
persons with disabilities should be an integral part of the education
system. Inclusive Education is a fundamental human right and has been
identified as one of the
goals of the Ministry of Education’s Vision 2020 Strategic Plan.
Currently, within the education system of Trinidad and Tobago, persons
with difficulties ranging from the early elementary level to the secondary
level are entering the mainstream. A Student Support Services Division
has been established to cater to the special needs of the student.
Tertiary educational institutions should be part of the inclusion
paper addresses inclusion at the tertiary level and emphasises three
critical aspects of the issue, the first being, making tertiary
education more accessible to persons with disabilities. Secondly,
the paper examines the experiences of persons with disabilities
enrolled at a tertiary level institution and critiques the preparedness
of the establishment for receiving students with disabilities, the
awareness of the human resource for integrative education and the
technical, administrative and physical factors, crucial to the success
of the process. Thirdly, the paper addresses the development of
Disability Studies within the context of inclusion in the university's
curriculum as a means of preparing professionals to assist with
the further integration of PWDs into society, as indicated in Human
Ms. Meagan Sylvester, Director Student Development, COSTTAAT, Trinidad
Exploring the Relationship Between Service
Relationship and Civic Responsibility.
Jul. 8th, 3:30 p.m.
This paper intends to shed focus on the need for civic responsibility
in service learning. Adopting the belief that service learning offers
the greatest potential for fostering civic responsibility because
it provides opportunities for students to engage directly in their
communities and meet community needs, it is being proposed that
course work can be enhanced as students are encouraged to engage,
understand and embrace the concept of civic responsibility.
areas of concentration will be explored on the following themes
for growth in developing civic responsibility amongst community
college students: firstly, the need for the leadership of higher
education institutions to develop a commitment to foster civic life
amongst students, and where it has not existed, to re-create a desire
for civic renewal within the student body; secondly, introducing
the process of measuring the impact and translation of service learning
into civic responsibility to the college student; and thirdly, the
development of a programme to create vision buy-in by faculty and
administrative staff to generate college-wide fervour for civic
responsibility via service learning.
mission of many colleges and universities is to educate students
for citizenship. It is therefore in that vein that this paper seeks
to fill the lacuna which exists in higher education studies about
the positive relationship between service learning and civic responsibility.
Dr. Patricia Spradley, Higher Education (H.E.) Consultant, USA. (H.E.
Consultant with COSTAATT)
Transitioning from Teacher Centered to Student Centered Instruction:
Strategies for Active Learning
Jul. 9th, 9:30 a.m.
In today’s diverse and complex society, the process of preparing
students for life as critical thinkers, productive citizens, future
leaders, and lifelong learners creates both opportunities and challenges
for educators and higher education institutions globally. The changing
nature of students, the collegiate experience, learning, and teaching
all have implications for altering educational practices. Education
reform efforts increasingly emphasize expansion of access to higher
education both for reasons of equity and as a way of increasing
the country’s intellectual capital capacity as it competes
in the global economy. This context requires teachers to broaden
the range of teaching techniques and strategies they must use in
order to increase chances of success for a more diverse student
research in undergraduate education suggests some movement away
from the faculty member’s role as provider of instruction
to that of facilitator of student learning. When teaching from a
learner centered perspective, students are the center of focus and
instructional strategies are chosen because they are most likely
to support that kind of learning.
presentation is designed to give concrete ways for teachers to introduce
instructional strategies that engage students in activities that
build teamwork and immediately get them thinking about the subject
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