FREQUENTLY ASKED QUESTIONS ABOUT UNDERGRADUATE STUDY AT UWI

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ACCESSING THE STUDENT WEB PORTAL

How do I Access the Student Web Portal?

UWI's Student Portal is a secure site designed to provide students with world-class internet services which includes an official email account, myeLearning, mySecure Area and the Library's online databases. Access to these services is authenticated by your Student ID number and password. The Student Web Portal can be accessed from the main UWI website at http://my.uwi.edu/.


How do I get my User ID number and PIN?

Your User ID and PIN are quoted on your admissions offer acceptance letter.

Your User ID is your 8-digit or 9-digit UWI student registration ID number.

New Student - Your PIN will be your date of birth in the format YYYYMMDD.


What technology do I need to use the Student Web Portal?

TO LOGON ON myCampus Portal YOU NEED ACCESS TO:

Computer: Windows or Macintosh

Browser: Internet Explorer 4.5 or higher, Netscape 4.5 or higher, AOL 6, Mozilla Firefox 1.5 or higher are all acceptable browsers.


I forget my Password (PIN), what do I do?

Continuing/Returning students can have their Password (PIN) reset by calling the HELP DESK at Ext. 83969, 83970, 83971, 83972 or email at servicedesk@sta.uwi.edu

For assistance with Student Portal and/or PIN Reset:

  • Call 663-1334/662-4304 ext HELP (84357)
  • Email - servicedesk@sta.uwi.edu
  • Visit our Customer Service Centre at The Lloyd Braithwaite Student Administration, Building, Lewis Avenue, UWI St. Augustine Campus.

I am locked out of the Student Web Portal what must I do?

If you enter the wrong password more than THREE (3) times, your account will become locked.

For assistance with Student Portal and/or PIN Reset:

  • Call 663-1334/662-4304 ext HELP (84357)
  • Email - servicedesk@sta.uwi.edu
  • Or visit our Customer Service Centre at The Lloyd Braithwaite Student Administration, Building, Lewis Avenue, UWI St. Augustine Campus.


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