Oracle Database Services

The campus' Oracle database (now at version Oracle 11g) is a robust database management system which we rely on to handle transaction processing and data for our Enterprise systems including Banner Finance-Student and PeopleSoft (HR). We also utilize our Oracle database in applications such as our ID Card system, ServiceDesk Reporting Tool, Examination Timetabling, Banner Workflow, Banner Xtender and our Enterprise Reporting System - Argos.

The Oracle Database Service is available between the hours of 7:00am – 12:00am, except if system maintenance and scheduled downtime has been agreed.

How to Obtain Service

  • In order to initiate discussions on your needs - contact the Enterprise Applications Support Manger by emailing servicedesk@sta.uwi.edu

Conditions

  • The Oracle Database Service is used by Enterprise Applications and Services.
  • Access by authorized Enterprise Applications and Services to the Oracle Database is subject to physical and network security controls.

 

CITS will:

  • Ensure the Oracle Database is available for access by authorized Enterprise Applications and Services under the terms of the Service Level Agreement (SLA)
  • Notify customers of planned maintenance and outages outside the scheduled maintenance times giving 2 weeks advance notice
  • Periodically monitor the Oracle Database Service

Customers will:

  • Report issues or errors to the CITS Service Desk
  • Work with CITS to document and report incidents, issues and errors
  • Follow and comply with the physical and network security and access rules for accessing the Oracle Database Service 
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