Governance Unit - Training Programmes

Middle Level Managers:

These courses are designed for public officers who are responsible for the supervision and management of staff, and will also focus on officers who interact with the public on a day-to-day basis.


Modules include:

  • The Supervisor’s Job- Role and Functions.
  • Planning and Organizing Work- Delegation.
  • Problem Solving through Mediation.
  • Written Communication Skills.
  • Leadership.
  • Motivating Employees.
  • Team Building.
  • How to apply a Performance Appraisal System effectively.
  • Protocol.
  • The Principles and Practices of Public Relations.
  • Using surveys- How to do Surveys.
  • Interpersonal Skills- Listening.
  • Understanding people.
  • Report writing.
  • How to produce a newsletter / a web page - The use of IT.
  • IT technologies.
  • Relations with clients.
  • Leadership and Work Ethic.
  • Understanding the Civil Service Regulations / Acts / Legislation.
  • Understanding the Project Environment.
  • Transforming the Work Environment.
  • Organizational Development.
  • Events Management.
  • Personnel Management and IR Techniques.