Governance Unit - Training Programmes

 

Junior Officers:

 

Courses for junior-level officers include:

  • Understanding the Public Service Environment.
  • How to handle Difficult Clients.
  • Report Writing.
  • Office Etiquette and Protocol.
  • Communicating with clients - Telephone/ on line/ face-to-face.
  • Marketing a service.
  • Computer Appreciation.
  • The Role of Correspondence in Organization Communication.
  • Introduction to the Civil Service and Financial Regulations.
  • Record Management using IT.
  • Ethics and accountability.
  • Team Building.
  • Induction training for new entrants to the public service: Overview of the Structure and Function of Government.