Service Excellence


Specialized student support, academic support and administrative service units prepare service charters which document their service excellence practices to meet eleven (11) service excellence standards which have been developed and approved by the Campus.

 

Institutional Effectiveness Unit requires these units to perform an annual service excellence review and report their service excellence performance to the IEC. The IEC reviews the units’ service excellence performance, recommends improvement of business processes and service outcomes and alignment of resources for operational efficiency.