Zoom Support – Frequently Asked Questions

Zoom Accounts

What does it mean when an account is merged? A merged account means that you are allowing your personal account that you had before as well as the UWI corporate Zoom account work as one account. We recommend that you not merge your account that you keep them separate.
What happens when a Zoom account is merged? When a zoom account is merged, your will gain all the benefits from the UWI corporate Zoom account. You will now be under the UWI corporate zoom policy.
Do you advise keeping a personal paid Zoom account separate from the UWI Zoom Account? Yes!
It is recommended that you keep your personal Zoom account
separate from your UWI Zoom account.
Will my personal and UWI account interfere with each other? No!
Once you keep both accounts separate there will be no
interference.
For this UWI Zoom account, is it for teaching students alone? Or can it also be used for administrative purposes and external stakeholder meetings? (staff meetings etc.) No!
The account can be used for teaching as well as administrative purposes. You would be able to log into your zoom APP using your UWI credentials. From there you would be able to join, schedule and start meetings. For teaching purposes we recommend using the Zoom API which is a activity in MyeLearning.
Would part-time lecturers also receive an activation e-mail? The Department (Food Production) normally provides us with the BBC link for lectures. Is it that the same will be done when there is the transition to Zoom (in the case of part-timers)? No!
Users must possess a sta.uwi.edu email to be able to access the University’s account.
Can a Part-time lecturer use their personal Zoom account and access the Zoom API in myeLearning? No. Alternatively, they can share the link of their personal Zoom room in the course Announcements.
If there are 2 teachers on the myeLearning course shell, in creating the zoom session, whose account will it be on? The Zoom API detects the myeLearning “Teacher” roll for all assigned teachers and this will allow all “Teachers” in the course to view recordings and schedule and start meetings via the API. Therefore, the Zoom account used within a shared course will belong to the teacher who first scheduled the meeting via the Zoom API.
Can a tutor with editing teacher access (in myeLearning) see my scheduled meetings and recordings? Yes!
The Zoom API detects the myeLearning “Teacher” roll for all assigned teachers and this will allow all “Teachers” in the course to view recordings and schedule and start meetings via the API. Therefore, the Zoom account used within a shared course will belong to the teacher who first scheduled the meeting via the Zoom API.

 

Teaching With Zoom

In BbC, I normally use the text box or my stylus on my questions, presentations etc. I also share Excel spreadsheets etc. I just want to ensure that I am able to do the same via Zoom. Zoom’s in-meeting product features allow
you to add annotations on your screen during your video calls. Meeting participants can add
annotations while screen sharing as a viewer or the one that started sharing their screen. You can
also use annotation tools when sharing or viewing a whiteboard.
Learn More Here:

  1. Using annotation tools for collaboration
  2. Enabling or disabling annotation tools for meetings
  3. Sharing a whiteboard
I would like to use Zoom Apps. What apps are available to integrate with Zoom and how to access and use them? Limited Apps are available, however, you can make a request to have a desired App linked to your account. Contact CITS to request any further zoom Apps.

 

Can I be in a Zoom meeting at the same time a tutor is taking my class using the zoom session I scheduled? Yes! The feature to join different meetings or webinars simultaneously from the Zoom desktop client allows participants to participate in or monitor multiple meetings or webinars at the same time. This is ideal for support staff who may need to monitor multiple sessions simultaneously. Learn More Here:

 

With tutors, I normally send out links for BbC sessions as moderators as tutors do take a while to get contracts, how will this work now with Zoom? The Zoom account is tied to the UWI STA email address. However, you can create the zoom room with the option to enable join before host and allow the tutor to join using information from zoom session. You will have to enable the security feature ‘share’ to allow any participant to share their screen.
Is recording in breakout rooms possible? If so, where are the separate room recordings saved? Will they be included in the overall meeting recording?

Recording in breakout rooms can be done. However, some additional steps must be taken to record separate rooms.
If the meeting is being cloud recorded, it will only record the main meeting and none of the breakouts will be captured, regardless of what room the meeting host is in. It is currently only possible to record in breakout rooms with local recording. The host must allow specific participants to record locally and it will only record the room the participant who is recording is in. Multiple participants can be given permission to record locally.
Learn More Here:

 

If host #1 of multiple hosts is recording, can host #2 take over the recording if host #1 has to leave? If so, and the recording is to be saved to the cloud, will there be seamlessness in the recording as in 1 recording or separate recordings in the cloud of the account holder?

Only hosts and co-hosts can start a cloud recording. If you want a participant to start a recording, you can make them a co-host or use local recording. Recordings started by co-hosts will still appear in the host's recordings in the Zoom web portal.
Learn More Here:

 

How do I add the Zoom Activity to my course?
  1. Log into your course and click Turn Editing On.
  2. Click + Add an activity or resource where you want to place the Zoom activity (it is recommend that you place it in the top section of your course).
  3. Choose Zoom and click the Add button. A new window will appear.
  4. In the new window, Give the Zoom activity a name (e.g., “Online Zoom Sessions”) and click Save and return to course.

Note: Do not add more than one Zoom Activity to a course! It is recommended that you schedule multiple (single or recurring) meetings in the same Zoom Activity, using the meeting topic/title to help students distinguish between them.

How do I schedule Zoom meetings in my course? Once you have added the Zoom Activity to your course you will be able to schedule meetings accordingly.

  1. Click on the Zoom Activity (Link) to open the Zoom settings window.
  2. Click the Schedule a New Meeting button located in the top right.
  3. Set the meeting requirements (topic, date and time, Recurring meeting…) and click Save.

Note: Your scheduled meetings will show up in participants’ Zoom app. Therefore, you are encouraged to include the course code/name in the topic field so students can identify them as part of the course.

Can I Schedule recurring Zoom meetings in my course? Yes! You can schedule recurring Zoom meetings in a course.
When scheduling a meeting you will notice the Recurring Meeting option. For recurring meetings:

  1. Check the Recurring meeting box.
  2. Use the Recurrence and Repeat settings to adjust how often the meeting repeats. For example, classes that occur at the same time on multiple days of the week, choose Weekly, then check the days when they occur — e.g., Monday and Wednesday.
  3. Specify an End Date for the series or the number of repeats.

For a meeting link with no scheduled times: Check the Recurring meeting box, click the Recurrence drop-down menu, and choose No fixed time.

Can I record my Zoom sessions? Yes! You have the capacity to record your zoom class sessions with your Education Account.
Zoom has two types of recordings; local recording and cloud recording.

  1. Local recordings - recordings which are saved to your computer.
  2. Cloud recordings – recordings which are saved to the Zoom Cloud where they can be viewed, shared, and downloaded.
  3.  

Both options provide standard MP4 video, M4A audio, and chat text files.

How do I record my Zoom Meeting?
  1. Once you start your meeting and informed your students that the meeting is recorded click the Record icon on the bottom of your Zoom meeting window.
  2. If you have cloud recording enabled, a pop-up will appear asking where you want to record, select Record on this Computer or Record to the Cloud. Your recording will begin when a red light appears in the upper left corner of your Zoom window with the words “Recording.”

Note:

  • Local recordings are stored to your computer’s hard disk. By default, they’re in your Documents folder in a file named Zoom.
  • Cloud recordings are stored in the Zoom cloud. They are in your Recording tab of your Zoom web portal, which you can password protect, share, and download.
Will students be able to join a Zoom meeting if I share the same zoom meeting link of one that is scheduled in myeLearning? Yes!
Students will be able to join a Zoom meeting using the same link of a meeting scheduled in myeLearning. However, they will be required to join the meeting using the meeting ID and Passcode. This will also apply when students use the Zoom Desktop Client App.
Is there any setting that allows me to hear a sound when the students type in the chat? There is no sound (ping) notification associated with the meeting chat.
Is a copy of the recording automatically saved to the 'cloud'? Your recording will automatically upload to the cloud when you select “Record to Cloud”. When the recording or meeting ends you will receive a copy of the link to the recording in your UWI email. Students will also be able to access the recording in the course via the Zoom API. Note: It is not recommended to enable “Automatic Recording” as the recording will start automatically once you start the meeting. Automatic cloud recording will also start if allow participants to join anytime is used and participants join before the host.

 

 

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