{"id":284,"date":"2023-02-13T16:55:15","date_gmt":"2023-02-13T16:55:15","guid":{"rendered":"http:\/\/test.sta.uwi.edu\/cits\/?page_id=284"},"modified":"2025-01-21T14:56:15","modified_gmt":"2025-01-21T14:56:15","slug":"about-us","status":"publish","type":"page","link":"https:\/\/sta.uwi.edu\/cits\/about-us\/","title":{"rendered":"About Us"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.27.4&#8243; custom_margin=&#8221;||||true|false&#8221; custom_padding=&#8221;30px|1em|30px|1em|true|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;||||true|false&#8221; custom_padding=&#8221;||||true|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; width=&#8221;100%&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;4_4&#8243; 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text_orientation_phone=&#8221;justified&#8221; text_font_size_tablet=&#8221;1.2em&#8221;]\n<figure class=\"wp-block-image alignright size-full right\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"267\" class=\"wp-image-674\" src=\"https:\/\/sta.uwi.edu\/wp-content\/uploads\/sites\/7\/2023\/03\/helpdesk.jpg\" alt=\"About Us\" srcset=\"https:\/\/sta.uwi.edu\/cits\/wp-content\/uploads\/sites\/7\/2023\/03\/helpdesk.jpg 400w, https:\/\/sta.uwi.edu\/cits\/wp-content\/uploads\/sites\/7\/2023\/03\/helpdesk-300x200.jpg 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/figure>\n<p>Campus Information Technology Services (CITS) is committed to enhancing your University experience by providing IT solutions with an extraordinary customer service experience.<\/p>\n<h2>Our Purpose<\/h2>\n<p>\u201cIn response to Strategic Perspectives of the University, we empower the Campus Community in its pursuit of professional and academic excellence through the adoption and adaptation of Information and Communication Technologies.\u201d<\/p>\n<h2>Our Objectives<\/h2>\n<p>We aim to deliver integrated services that underpin University activities by:<\/p>\n<ul>\n<li>Providing and supporting a reliable Information and Communication Technology (ICT) environment<\/li>\n<li>Assisting the University to develop new IT initiatives, directions and strategies<\/li>\n<li>Supporting the University to effectively utilise IT resources for teaching, learning, innovation and research purposes<\/li>\n<\/ul>\n<h2>Our Values<\/h2>\n<p>In pursuit of our purpose, we:<\/p>\n<ul>\n<li><strong>Support Excellence <\/strong>\u2013 We provide on time services that surpass our customers\u2019 expectations<\/li>\n<li><strong>Secure Personal Data <\/strong>\u2013 We provide and protect data that is secure for our users<\/li>\n<li><strong>Respect and Develop Diversity<\/strong>\u00a0\u2013 We acknowledge and train diverse users to learn and do their work efficiently<\/li>\n<li><strong>Encourage Team Playing<\/strong>\u00a0\u2013 We ensure that we collaborate across the campus to provide for our users<\/li>\n<li><strong>Enable Adaptability<\/strong>\u00a0\u2013 We respond to our customers\u2019 demands as the environment changes<\/li>\n<li><strong>Act with Integrity<\/strong>\u00a0\u2013 Provide advice and enable you to get the most from technology<\/li>\n<li><strong>Foster Partnerships<\/strong>\u00a0\u2013 Work with you to develop and maintain positive relationships and productive partnerships<\/li>\n<li><strong>Embrace Innovation <\/strong>\u2013 Always endeavour to build a stronger UWI by continuously improving and innovating<\/li>\n<\/ul>\n<h2>Our Conduct, Commitment and Standards<\/h2>\n<p>We aim to:<\/p>\n<ul>\n<li>Demonstrate technical and professional competence in providing advice.<\/li>\n<li>Be inclusive.<\/li>\n<li>Be transparent.<\/li>\n<li>Always engage.<\/li>\n<li>Understand you and your needs.<\/li>\n<li>Listen and consider what you have to say, no matter what it is.Be open and honest in our dealings with you.<\/li>\n<li>Treat you with fairness, courtesy and respect.<\/li>\n<li>Identify ourselves to you.<\/li>\n<li>Work with you to find the best-fit solution.<\/li>\n<li>Give you timely, useful, understandable, current and accurate information.<\/li>\n<li>Treat confidential information appropriately.<\/li>\n<li>Give you reasons for our decisions and respond to your feedback.<\/li>\n<li>Comply with University policies.<\/li>\n<li>Refer you to the appropriate department if the matter is outside our purview or span of control.<\/li>\n<li>Monitor, review and report on our services at least annually<\/li>\n<\/ul>\n<h2>Our Accountabilities<\/h2>\n<ul>\n<li>We report to the <a href=\"https:\/\/sta.uwi.edu\/principal\/\" target=\"_blank\" rel=\"noreferrer noopener\">Campus Principal<\/a>.<\/li>\n<li>Provide reports to the University CIO in the Vice Chancellery.<\/li>\n<li>Report on our performance to the Campus Office for Planning and Institutional Research.<\/li>\n<li>Report on our service excellence to the Institutional Effectiveness Programme.<\/li>\n<li>Report to the Campus Management Audit office when such audits are undertaken.<\/li>\n<li>Are accountable to the UWI STA Senior Management and Extended Management teams.<\/li>\n<li>Self accountability<\/li>\n<\/ul>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Campus Information Technology Services (CITS) is committed to enhancing your University experience by providing IT solutions with an extraordinary customer service experience. Our Purpose \u201cIn response to Strategic Perspectives of the University, we empower the Campus Community in its pursuit of professional and academic excellence through the adoption and adaptation of Information and Communication Technologies.\u201d [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:image {\"align\":\"right\",\"id\":674,\"sizeSlug\":\"full\",\"linkDestination\":\"none\",\"className\":\"right\"} -->\r\n<figure class=\"wp-block-image alignright size-full right\"><img class=\"wp-image-674\" src=\"https:\/\/sta.uwi.edu\/wp-content\/uploads\/sites\/7\/2023\/03\/helpdesk.jpg\" alt=\"\" \/><\/figure>\r\n<!-- \/wp:image -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Campus Information Technology Services (CITS) is committed to enhancing your University experience by providing IT solutions with an 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