{"id":909,"date":"2024-08-14T15:26:06","date_gmt":"2024-08-14T19:26:06","guid":{"rendered":"https:\/\/test.sta.uwi.edu\/fac_test\/cpe\/?p=909"},"modified":"2025-09-25T12:23:34","modified_gmt":"2025-09-25T16:23:34","slug":"customer-experience-and-change-management-slin6006","status":"publish","type":"post","link":"https:\/\/sta.uwi.edu\/cpe\/customer-experience-and-change-management-slin6006\/","title":{"rendered":"Customer Experience and Change Management (SLIN6006)"},"content":{"rendered":"<p>This course is designed to provide participants with the ability to assess, create, implement and evaluate strategies related to customer experience management across all major sectors and cultures; leveraging Change Management theories, processes, tools and techniques for embedding a total customer experience philosophy and behaviours within the organization\u2019s culture. It introduces students to the nature of organizational transformation via service experience culture, management, and measurement.<\/p>\n<p><a class=\"unitLink\" href=\"https:\/\/sta.uwi.edu\/fss\/\" target=\"new\" rel=\"noopener\">Dean&#8217;s Office &#8211; Faculty of Social Sciences<\/a><br \/>\n<a class=\"unitLink\" href=\"https:\/\/sta.uwi.edu\/fss\/\" target=\"new\" rel=\"noopener\">Faculty of Social Sciences<\/a><\/p>\n<p><strong>Cost:<\/strong> TT $4940 (including all Compulsory Fees)<\/p>\n<ul>\n<li><strong>Pre-Requisites:<\/strong>an undergraduate degree from an approved university<\/li>\n<li><strong>Course Credits: <\/strong>4<\/li>\n<li><strong>Assessments:<\/strong> 100% Coursework<\/li>\n<li><b>Lecture Time:<\/b> Thursdays 5:00 &#8211; 8:00pm (UTC\u221204:00)<\/li>\n<li><strong>Mode of Delivery:<\/strong> Online<\/li>\n<\/ul>\n<p><strong>For More Information, Contact: <\/strong>Lisa.McDonald@sta.uwi.edu<\/p>\n<p><a href=\"https:\/\/uwi.elluciancrmrecruit.com\/Apply\/Account\/Login?ReturnUrl=%2fApply\"><strong>Apply Now!<\/strong><\/a><\/p>\n<p><a href=\"https:\/\/sta.uwi.edu\/wp-content\/uploads\/sites\/3\/2024\/12\/5-Step-Guide-1.pdf\"><strong>Download Application Instructions<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This course is designed to provide participants with the ability to assess, create, implement and evaluate strategies related to customer experience management across all major sectors and cultures; leveraging Change Management theories, processes, tools and techniques for embedding a total customer experience philosophy and behaviours within the organization\u2019s culture. 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