Event

The Human Resources Division (HR) will host a Customer Service workshop on Tuesday 4^th  December, 2012, from 9am-4pm, at the Institute of Critical Thinking, Lecture Room One.  

This workshop will be facilitated by Stephen Sheppard and aims to assist participants in providing service excellence to internal and external customers. The focus of this workshop will include:

• Responding to client’s need in a timely, professional, helpful and courteous manner, regardless of the client’s attitude
• Enabling participants to become more aware of the need to provide superior service in a consistent manner
• Examining the concepts of service through the eyes of the customer
• Helping participants to communicate for improved interpersonal and customer techniques
• Redefining complaints and transforming them into valuable customer feedback
• Evaluating and controlling staff attitudes about customers
• Striving to maintain the service standard

Registration deadline: Friday 30^th November, 2012

Interested persons can enroll online, by following the instructions below:  From the PeopleSoft Main Menu: Self Service>>Learning & Development>>Request Training Enrolment.    

Alternatively, persons can access the user manual titled “How to request training via PeopleSoft Self Service” on the UWI Intranet.