Creating the Ultimate Customer Experience

Event Date(s): 13/07/2022 - 14/07/2022

An excellent customer experience (CX) is one of the core building blocks of any successful company as it is important for achieving sustained growth. As such, creating a positive and indelible customer experience can result in greater sales opportunities, increased customer loyalty, and a strong brand reputation. Register for this two-day Customer Service Workshop, Creating the Ultimate CX: The RoadMap to Brand Leadershipoffered by the Business Development Unit of the Faculty of Social Sciences. Workshops will be held on July 13th & 14th, 2022. 

To register visit https://uwi.jotform.com/221564395274865 


Dr. Leslie-Ann Jordan-Miller

Dr. Leslie-Ann Jordan-Miller is a Senior Lecturer at the University of the West Indies (UWI), Department of Management Studies, St. Augustine, Trinidad. She is also the Founder and Director of the Institute of Service Quality Management Ltd. (ISQM) that specializes in customer service training. She is also a Certified Manager of Quality/Organizational Excellence (CMQ/OE) from the American Society for Quality (ASQ) and holds a Professional Certificate in Event Management, from George Washington University and the Institute of Business (IOB). She holds a B.Sc. in Tourism Management (First Class Honours) from the University of the West Indies and a Post-graduate Diploma (with Distinction) and Ph.D. in Tourism Policy and Planning from the University of Otago, New Zealand.  


Pricing Information 

Workshop Fee: TT$1,400/US$200 

Discount: Get a 10% group discount. Applicable to:  

  • Groups of three or more individuals attending from the same organization  
  • The UWI campus community 

Online payment option (bank charges of 3% applies).   

Open to: | General Public |