Student Notices

If an Accounts Receivable (AR) hold has been placed on your account it may be due to:

-Unpaid fees and/or

-Non-submission of registration documents or submission of incomplete registration documents

Please follow the guidelines below to reduce any negative impact on your ability to register for Semester 2, 2024/2025: 

Unpaid fees

1.Review your student account using mySecureArea to ensure that your student account balance is accurate.

2.If you have already made a payment that is not yet reflected on your account, please submit proof of payment to the Bursary Student and Accounts Receivables section via eCourier.

3.Amounts outstanding should be paid using any of the payment options below:

o Using the FEE PAY online payment portal (preferred option)

o At any branch of Republic Bank Ltd

o Via internet banking

o Via wire transfers (for foreign students)

4.Click here to visit the Bursary website for more details

5.Once you have made your payment, kindly ensure that the proof of payment is submitted to the Bursary using e-Courier, click here to access.

6.If there are any other discrepancies, please reach out to the Bursary Service Desk

Non-submission of registration documents or submission of incomplete documents

Click here for the list of documents that should be submitted in order to maintain financial clearance.

Kindly ensure that these registration documents are submitted via e-Courier, which can be accessed by clicking here.

Students affected by the AR Holds are reminded of the following:

-GATE sponsored students should ensure that their signature is included on the top left or top right corner of the eGate application. The signature used should be the same as that used on your signed fee assessment sheet. 

-When submitting proof of payment documents, be sure to include your full name and student ID number on the document.

-After submitting your documents via the eCourier platform, be sure to check your UWI student email for confirmation and updates. If there are any errors with the submitted documents, you will be notified via email by eCourier. The resubmission of documents should be done via the eCourier link shared above.

-All queries should be submitted via the Bursary's service desk online portal only. Note that the servicedesk@sta.uwi.edu email is different from the portal above, and queries relating to student financial matters should not be submitted via this email address. Fee sheets can be accessed through mySecureArea on your Student Portal using the following steps:

o 1. MySecureArea

o 2. Student Services and Financial Aid

o 3. Registration

o 4. Registration Map & Guide

o 5. “To view your Fee Sheet click this link”

-Queries should be submitted only once as they are processed in the order in which they are received. Therefore, re-sending queries multiple times will delay the response time.

-When utilising any of the above platforms, please be sure to do so using only your UWI student email account when prompted.

-AR holds will be removed once the submitted documents are deemed to be satisfactory. After the hold is released, please allow 12-24 hours for access to be fully regularised.

Please be guided accordingly.