Quality Framework


The UWI St. Augustine Campus has developed a coherent framework consisting of six levels of quality on the Campus. The six levels espouse the Campus’ total quality management philosophy and represent the hierarchy of processes for the governance and management of Campus quality.


Leadership and employee development are critical to the transformation of academic and non-academic units across the Campus. Training and communications strategies are employed in capacity building for quality assurance, improvement and accreditation. Thus, employee productivity and effectiveness determine organizational conformity and compliance in Campus quality, assessed at all 6 levels.


Internal assessments of units and Campus processes form the backbone of the St. Augustine Campus’ quality assurance and accountability. The diagram shows the relationship between the shared governance and accountability systems embedded within The UWI, as a regional institution, with those on the Campus. At levels 1-6 the Campus undertakes assessments of the governance and management arrangements for quality. Levels 1-5 represent internal assessments of quality whereas level 6 represents an external evaluation of quality to establish confidence in our internal systems. At level 2, programmes are externally validated during programme accreditation and at level 6 the Campus is externally evaluated for institutional accreditation. The diagram does not show the several feedback loops that exist across levels. 

The Quality Framework Pyramid

The six quality framework levels are:


Level 1: Service Excellence- The St. Augustine Campus assures that specialized academic support, student support and administrative units administer service excellence standards.


Level 2: Quality Management Systems- The St. Augustine Campus assures that academic and non-academic quality management systems are planned, implemented, evaluated and enhanced by non-academic offices, academic departments, institutes, centres and related academic units. In addition, all academic units undertake 3 year reviews of their undergraduate and postgraduate taught and research degree programmes, and where possible, obtain and improve upon their professional accreditations.


Level 3: Continuous Improvement- The St. Augustine Campus manages an online monitoring system and assures that the Campus is continuously assessing and improving its operations and services. The focus of continuous improvement is on the mapping and re-engineering of the Campus’ value-added processes and ensuring efficient resource allocation for effectiveness.


Level 4: Regulatory Compliance- The St. Augustine Campus assures that as it improves, its decision-making complies with established laws, regulations, rules, statutes and ordinances governing the operations of The UWI within the country and the region.


Level 5: Strategic and Operational Plans- The St. Augustine Campus assures, that as it continuously improves within a regulated environment, it uses Balanced Scorecard to measure the performance of objectives, goals and initiatives in The UWI Strategic Plan and St. Augustine Campus Operational Plan.


Level 6: Institutional Accreditation- The St. Augustine Campus assures that as an institution it maintains its quality management systems and enhances its performance by obtaining external evaluation feedback through institutional accreditation as an organizational development strategy.