Institutional Effectiveness Unit

About Us


Our Institutional Effectiveness Philosophy

Institutional effectiveness is an integrated, systemic, data-driven process of assessment and evaluation of the institution’s overall performance to ensure that management’s decisions are evidence-based, reliable, valid and sound. The Strategic Plan is the institution’s blueprint for measuring its overall effectiveness.


Management is organized within four levels on the Campus:

  • Senior Management who make strategic decisions for the Campus;
  • Faculty Deans and Deputy Deans who make strategic decisions for their academic divisions or Faculties;
  • Directors and Heads of Departments who make operational decisions for their offices and academic departments;
  • Functional Managers who make operational decisions for specific functional areas of responsibility and units.

Decision-making at every level requires strategic and operational managers to use data from ERP systems and research to make reliable assessments of performance of divisional and unit goals and quality outcomes.


Institutional effectiveness at St. Augustine Campus therefore involves the development and administration of an integrated and coherent system under five administrative units. These are:

  • The Campus Office for Planning and Institutional Research which oversees institutional data analysis for decision-making and measurement of goal attainment at each level of management (;
  • The Institutional Effectiveness Unit which, inter alia, oversees the processes for ensuring that data is being analysed by each level of management for continuously improving quality within the context of customer service excellence and institutional accreditation (;
  • The Quality Assurance Unit which oversees the quality assurance processes for academic units and disciplines (http://www/;
  • The Management Audit Unit which oversees corporate governance and risk management compliance by senior management
  • The Centre for Excellence in Teaching and Learning which facilitates teaching and learning capacity development, course/programme design quality and student evaluation of courses and teaching (

The St. Augustine Campus has adopted total quality management (TQM) as an organizational transformation philosophy and management practice that continuously improves the Campus, facilitates change, assures customer satisfaction and establishes best practices for excellence. In order to determine the degree of continuous improvement and change, the St. Augustine Campus has adopted institutional effectiveness which articulates institutional research, planning, goal performance, internal quality assessment, benchmarking, best practices and quality improvement. Organizational intelligence data obtained from the University’s institutional research activities are accessed by academic and non-academic units to inform their internal assessments of quality. Managers use these assessments to make reliable decisions of whether their units, departments or offices have successfully attained their planned goals and by what execution methods they have done so. In turn, this methodology supports their units, departments or offices continuous improvement and change.


Leadership and employee development and engagement are integral to the attainment of quality outcomes, continuous improvement and customer service satisfaction.


The Campus has developed a Campus Quality Framework (CQF) consisting of 6 levels that support management decisions, continuous improvement and change. From levels 1-5, levels become increasingly more sophisticated as decisions have a greater impact on the organizational systems and performance.  The 5 levels which are assessed by Management are:

Level 1: Performance of STA’s operational service excellence

Level 2: Performance of STA’s quality management systems

Level 3: Performance of STA’s continuous improvement plans

Level 4: Performance of STA’s regulatory compliance

Level 5: Performance of STA’s goals in the Strategic Plan


The Campus therefore internally validates its quality by assessing its performance at each of the 5 levels in the CQF. At level 6 in the CQF, the Campus is externally validated during initial institutional accreditation, focused visits and reaffirmation.


When assessing overall performance, the institutional effectiveness approach focuses on four key areas in the Campus’ quality. Student learning outcomes are the core of all academic and non-academic processes. Student learning outcomes are written into degree courses and taught by faculty in academic departments. Academic services are the teaching and learning services provided by faculty and administrators to engage the student in the learning process. Academic support (library and student development) and institutional support (student and staff administrative) services work in tandem to facilitate the attainment of students’ learning and performance.



STA Campus Institutional Effectiveness Focus Areas