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Operating Systems Management and Support

The development, set up and provision of preconfigured operating systems together with mechanisms to download, install and update University desktop systems, including installation of system patches. Proactive evaluation and migration to the latest version of operating systems compatible with system stability.

Maintenance of the UWI Domain and University Active Directory services. The UWI Domain is the University wide central authentication domain and repository of information used by Windows systems. The UWI Domain provides customers with secure access to their PC.

Maintenance of the LDAP, Kerberos, and OID services with secure pass through to the University Active Directory Service. These services are used by other operating systems (e.g. Mac OS and RedHat Linux) and also control access to University Business Applications.

These services ensure well supported and seamless access to University resources such as the Exchange email servers, home directories, the Software Shop, Oracle applications etc.

 

CITS will:

  • Configure and test new versions of operating systems (MS Windows, Mac OS and redhat Linux).
  • Provide access to operating systems and automatic patching mechanisms.
  • Provide a basic standard common secure build for desktops and workstations; Windows, redhat Linux and Mac OS.
  • Quality assure the standard Windows builds on each release of an operating system or hardware platform. 
  • Maintain and develop the unattended installation process (download) for Windows systems.
  • Maintain and develop mechanisms for applying operating system patches and upgrades, and application software upgrades (e.g. System Center Configuration Manager (SCCM)).
  • Configure user profiles for Windows desktop systems.
  • Maintain the University wide Active Directory service taking data from the User Administration system.
  • Maintain the UWI Domain.
  • Provide third line support on operating systems to Faculty Support Teams, where appropriate end users research and evaluate new operating systems and recommend their use in University.
  • Provide recommendations on hardware configurations for research group workstation and server systems. 
  • Run license servers to support applications and operating systems.

 

Customers will:

  • Ensure the software on all computers under their control is correctly licensed, including all preinstalled software use central license servers where appropriate.
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