This course is designed to provide participants with the ability to assess, create, implement and evaluate strategies related to customer experience management across all major sectors and cultures; leveraging Change Management theories, processes, tools and techniques for embedding a total customer experience philosophy and behaviours within the organization’s culture. It introduces students to the nature of organizational transformation via service experience culture, management, and measurement.
Dean’s Office – Faculty of Social Sciences
Faculty of Social Sciences
Cost: TT $4900 (including all Compulsory Fees)
- Pre-Requisites: an undergraduate degree from an approved university
- Course Credits: 4
- Assessments: 100% Coursework
- Lecture Time: Thursdays 5:00pm – 8:00pm (UTC−04:00)
- Mode of Delivery: Online
For more information contact: Lisa.McDonald@uwi.edu