Getting Registration Help

ONLINE REGISTRATION INFORMATION

Download and read the UWI St. Augustine Student Handbook containing our "How To" Guide & University Regulations, or visit http://sta.uwi.edu/registration for information on:

  • Registration dates
  • Registration venues
  • Rules to follow
  • Definitions
  • Changing your online information
  • Academic Calendar
  • ID Card Issue Schedule
  • Faculty Orientation & Academic Advising Schedules
  • Contact information

 

REGISTRATION ASSISTANCE

Contact the HELPDESK BANNER-Related Queries
Tel:      (868) 662-2002  Exts 83969, 83970, 83971 and 83972
Email:  bannerstudentsupport@sta.uwi.edu  
Hours: 8:30 am to 4:30 pm
Days:  Monday to Friday 


PIN RESET

Forgot your password / PIN? Go to http://my.uwi.edu/web/mycampus/password-reset and follow the instructions to reset your PIN.

STUDENT PORTAL HELP

Tel:       663-1334, 662-4304 Ext. 84357
Email:   servicedesk@sta.uwi.edu


GENERAL ASSISTANCE

Undergraduate Students:
Student Affairs (Admissions)
Tel:       1 868 662-2002 Ext. 83012, 84224, 82154 or 82157
Email: admis@sta.uwi.edu OR ugapply@sta.uwi.edu

Postgraduate Students 
Office of Graduate Studies and Research 
Tel:       1 868 662-2002 Exts. 84191, 83064, 83909
Email: postgrad@sta.uwi.edu
 
ALOJGSB Students
Arthur Lok Jack Global School of Business 
Tel:       662-9894/5, 645-6700, 663-0222 
Web:    www.lokjackgsb.org

BURSARY (Student Accounts and Receivables)
Questions about financial matters should be submitted to the Bursary's Service Desk. Click here to access.

 

ADMINISTRATIVE HOLDS

Below are the different types of administrative holds and the respective department you should reach out to if you come across any such hold(s) while trying to register:

CODE

Hold Description

Meaning

Whom to Contact

AR

Account Receivable

Fee obligation outstanding

Bursary Service Desk

ALJ

Arthur Lok Jack

Applicable to ALL students in the Arthur Lok Jack Global School of
Business

Arthur Lok Jack Academic Unit
T: 645 6700 Ext. 114

AV

Advising

Academic advising requirement outstanding

 Student’s Faculty Advisor

DH

Dean’s  Hold

Academic matter that requires student to contact Dean’s office

Faculty Office or designated Faculty Representatives 

EI

Examination Irregularities

Examination issue that requires student to contact Examination Section

Examinations Section (email)

GT

GATE GPA HOLD

UG students with GPA below 2.0 and those who have exceeded their GATE limits will not receive GATE funding.  Students will be required to pay their own tuition fees.

Bursary Service Desk

GX

GATE Exhausted

Students who have exceeded their GATE limits will not receive GATE funding.  Students will be required to pay their own tuition fees.

Bursary Service Desk

GQ

Gate Query 

Electronic GATE form query

Bursary Service Desk

LF

 Library Fine

Books, Fee or Fine obligation outstanding

Circulation and Access Services ,
Library
T: 662-2002 Ext. 82132. 84030

MD

Medical 

Medical certificate outstanding

Student Medical Officer
UWI Health Service Unit,
T: 662-2002 Ext. 82153

IM

Immunization

Medical certificate outstanding

Student Medical Officer,
UWI Health Service Unit
T: 662-2002 Ext. 82153

RB

Rabies

DVM students required to submit evidence of Rabies immunization.

Student Medical Officer,
UWI Health Service Unit,
T: 662-2002  Ext. 82153

RH

Registrar’s Hold

Academic matter that requires student to contact the Campus Registrar’s Office/Assistant Registrar (Undergraduate Admissions)

Deputy Campus Registrar/ Assistant Registrar (Admissions) (email)

TB

Tuberculosis

ALL students in the Faculty of Medical Sciences required to submit evidence of Tuberculosis screening.

Student Medical Officer,
UWI Health Service Unit,
T: 662-2002  Ext. 82153

NOTE: It is possible for you to have multiple holds on your Banner student record. For assistance, you need to reach out to the relevant departments connected to each of those holds.