Campus I.T. Services

Provision of end-to-end Information Technology (IT) programme and project management aligned to University strategy delivering business analysis; process engineering/re-engineering; systems development; testing; technical support; training and implementation handover in addition to ad hoc consultancy across the University.

CITS will:

• Work with customers to analyze and define requirements used to develop a business case for approval, identifying benefits in line with University Strategic direction.
• Manage programmes and projects using University standard procedures for Project Management and work closely with customers to obtain agreed requirements and design specifications.
• Develop and system test solutions to agreed specification ensure delivery to agreed timescales and budget.
• Provide progress reports and transfer completed applications into the production environment.
• Ensure that the necessary support arrangements are in place.
• Process requests for changes and enhancements to existing business applications.

Customers will:

• Work with CITS to develop requirements for new and changes to existing processes and/or services write business cases where appropriate for approval
• Review and approve requirements
• Complete user testing within agreed project timeframes confirm fitness for purpose
• Give formal approval for implementation and release retain overall ownership and budget control for projects