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Collaboration Services

The development, provision, configuration and support of collaborative services within the University.

These services include:

  • Microsoft Office Communications Server (OCS)
  • Microsoft SharePoint Server (ownership restricted to University Staff)

Guidance will be given to customers so they may use the best tool for the particular collaborative task they wish to perform.

Campus Information Technology Services (CITS) will provide training; publish guidelines, policies and best practice guides to aid customers.


CITS will

  • Provide a blogging service for "one to many" collaboration. This currently requires the permission of the communications division provide a service for content creation and editing by groups of users. Ownership of this is restricted to university staff
  • Offer a service to provide instant messaging, conferencing and presence information
  • Offer a SharePoint service for "many to many" collaboration e.g. Document sharing and management, workflow, shared calendars and workspaces
  • Consider requests for additional third party SharePoint web parts
  • Investigate the synthesis between various tools e.g. OCS, VoIP and the exchange email system offer advice to customers about the best collaborative tool for their needs
  • Research and evaluate new web 2.0 technologies and recommend their use in university provide an online mechanism to register collaborative sites
  • Work with various parts of the university to define university policies, standards and guidelines for collaborative service development, operation and management


Customers will:

  • Conform to University policy and guidelines for appropriate use of these technologies
  • Request collaborative services via the CITS Service Desk
  • Request additional third party SharePoint web parts via the Service Desk
  • Register the use of any additional third party SharePoint web parts via the Service Desk
  • Owners will register SharePoint sites, blogs, and wikis via the Service Desk
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