Banner Workflow Services

This Service enables the campus to manage the flow of control and decision-making through the use of an additional Banner module - Workflow. Currently – two student processes have been built and customised: Undergraduate Student Change of Status and Undergraduate Leave of Absence. This system allows Students to apply online for a change of their status e.g. Full Time to Part-time as well as to apply for a Leave of Absence from their current programme of study. This system also enables Academic and Administrative personnel who are responsible for processing and treating with the application to do so online via the Workflow Application. The system also features email alerts to the student when their request has been processed. Students are also able to log on to view the current status of their application.

The Banner Workflow Service is available between the hours of 7:00am – 12:00am on weekdays, except if system maintenance and scheduled downtime has been agreed.

How to Obtain Service

  • Users who play a role in the respective Workflow Processes may request training and/or access to system by contacting Campus Information Technology Services (CITS) via the Service Desk – servicedesk@sta.uwi.edu
  • This service is available for the following Workflow Processes:
    • Undergraduate - Leave of Absence
    • Undergraduate - Change of Status

Conditions 

  • Computer must meet system requirements to be able to access Banner Workflow.

 

CITS will:

  • Ensure the Banner Workflow Application is available for customer access during business hours
  • Notify customers of planned maintenance and outages outside the scheduled maintenance times giving 2 weeks advance notice
  • Periodically monitor the Banner Workflow Application
  • Respond to customer queries and resolve them in house, where possible
  • Work with  application suppliers to resolve issues, where necessary
  • Agree with customers the action to be taken where the standard Service Level Agreement (SLA) resolution times will be exceeded (e.g. Resolution requires a new release from the supplier)
  • Provide workaround solutions where possible when the resolution time is extended
  • Agree SLA terms with application suppliers to ensure they are aligned with the overall CITS SLA

Customers will:

  • Report application issues or errors to the CITS Service Desk
  • Report data issues to the CITS Service Desk
  • Work with CITS to document and report incidents, issues and errors
Top of Page