Mr Glenwood Thomas

IT Service Delivery Manager

St. Augustine

Trinidad and Tobago

Telephone: 868-662-2002


An IT professional with expertise in Enterprise Application implementations and IT Service Management, Glen has worked in local and regional industry for over 19 years – successfully delivering enterprise implementations within the Energy, Services and Higher Education sectors.

He has a strong record of improved systems, processes and of developing personnel as well as building relationships.

Glenwood’s current assignments focus on Customer Engagement and Insight: taking the Customer Journey, Digital Transformation: Digital by Design, IT Organizational Re-Design, Data Analytics as well as ICT competency and skills mapping.

Professionally, his areas of interest include Talent Development, Reflective Learning and Practice, Team Building as well as Corporate and IT Governance.

Glenwood is a member of ISACA and the Caribbean Corporate Governance Institute. He also serves as a member of the Genesis Foundation for Literacy and Catholic Engaged Encounter.


  • B.Sc. Computer Science (UWI)
  • M.Sc. Computer Science (UWI)
  • MBA (University of Liverpool)
  • Certificate in Corporate Governance (Caribbean Corporate Governance Institute)
  • Certifications in ITIL Service Strategy, Service Design and Service Operation

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