Getting Help with Online Registration

Getting Registration Help

ONLINE REGISTRATION INFORMATION

Download and read the UWI St. Augustine Student Handbook containing our "How To" Guide & University Regulations, or visit http://sta.uwi.edu/registration for information on:

Registration dates
Registration venues
Rules to follow
Definitions
Changing your online information
Academic Calendar
ID Card Issue Schedule
Faculty Orientation & Academic Advising Schedules
Contact information

REGISTRATION ASSISTANCE

Contact the HELPDESK BANNER-Related Queries
Tel: (868) 662-2002 Exts 83969, 83970, 83971 and 83972
Email: bannerstudentsupport@sta.uwi.edu
Hours: 8:30 am to 4:30 pm
Days: Monday to Friday

PIN RESET

Forgot your password / PIN? Go to http://my.uwi.edu/web/mycampus/password-reset and follow the instructions to reset your PIN.

STUDENT PORTAL HELP

Tel: 663-1334, 662-4304 Ext. 84357
Email: servicedesk@sta.uwi.edu

GENERAL ASSISTANCE

Undergraduate Students:
Student Affairs (Admissions)
Tel: 1 868 662-2002 Ext. 83012, 84224, 82154 or 82157
Email: admis@sta.uwi.edu OR ugapply@sta.uwi.edu

Postgraduate Students
Office of Graduate Studies and Research
Tel:       1 868 662-2002 Exts. 84191, 83064, 83909
Email: postgrad@sta.uwi.edu

ALOJGSB Students
Arthur Lok Jack Global School of Business
Tel:      662-9894/5, 645-6700, 663-0222
Web:    www.lokjackgsb.org

BURSARY (Student Accounts and Receivables)
Questions about financial matters should be submitted to the Bursary's Service Desk. Click here to access.

ADMINISTRATIVE HOLDS

Below are the different types of administrative holds and the respective department you should reach out to if you come across any such hold(s) while trying to register:

CODE	Hold Description	Meaning	Whom to Contact
AR	Account Receivable	Fee obligation outstanding	Bursary Service Desk
ALJ	Arthur Lok Jack	Applicable to ALL students in the Arthur Lok Jack Global School of Business	Arthur Lok Jack Academic Unit T: 645 6700 Ext. 114
AV	Advising	Academic advising requirement outstanding	Student’s Faculty Advisor
DH	Dean’s Hold	Academic matter that requires student to contact Dean’s office	Faculty Office or designated Faculty Representatives
EI	Examination Irregularities	Examination issue that requires student to contact Examination Section	Examinations Section (email)
GT	GATE GPA HOLD	UG students with GPA below 2.0 and those who have exceeded their GATE limits will not receive GATE funding. Students will be required to pay their own tuition fees.	Bursary Service Desk
GX	GATE Exhausted	Students who have exceeded their GATE limits will not receive GATE funding. Students will be required to pay their own tuition fees.	Bursary Service Desk
GQ	Gate Query	Electronic GATE form query	Bursary Service Desk
LF	Library Fine	Books, Fee or Fine obligation outstanding	Circulation and Access Services , Library T: 662-2002 Ext. 82132. 84030
MD	Medical	Medical certificate outstanding	Student Medical Officer UWI Health Service Unit, T: 662-2002 Ext. 82153
IM	Immunization	Medical certificate outstanding	Student Medical Officer, UWI Health Service Unit T: 662-2002 Ext. 82153
RB	Rabies	DVM students required to submit evidence of Rabies immunization.	Student Medical Officer, UWI Health Service Unit, T: 662-2002 Ext. 82153
RH	Registrar’s Hold	Academic matter that requires student to contact the Campus Registrar’s Office/Assistant Registrar (Undergraduate Admissions)	Deputy Campus Registrar/ Assistant Registrar (Admissions) (email)
TB	Tuberculosis	ALL students in the Faculty of Medical Sciences required to submit evidence of Tuberculosis screening.	Student Medical Officer, UWI Health Service Unit, T: 662-2002 Ext. 82153

NOTE: It is possible for you to have multiple holds on your Banner student record. For assistance, you need to reach out to the relevant departments connected to each of those holds.