Argos Self Service - End User Reporting Services

Campus Information Technology Services (CITS) provides the infrastructure to deliver on the campus’ reporting needs through the Enterprise Reporting Solution (ERS) - Argos.  Argos empowers our customers with access to a repository of institutional self-service reports. This repository’s core data source is the University’s Enterprise Student System - Banner Student.

The general areas of reporting data available to our customers are as follows:

  1. Registration
  2. Graduation
  3. General Student
  4. Application/Admissions
  5. Academic History
  6. Workflow
  7. Xtender
  8. Hold Information
  9. Audits
     

Our Enterprise Reporting Solution produces reports in two document formats:

  • .PDF (Portable Document Format)
  • .CSV (Character Separate Values)

This service i.e. the development and building of End User Reports are carried out during business hours i.e. 8:30am - 4:30pm on weekdays, excluding public holidays. Reports may vary in complexity and thus time to develop. CITS will initially respond to the requester within 1-3 working days and then seek to agree on a timeframe to complete the particular request given the needs of the user as well as the estimated work to be done. The Argos Self-Service system is available between the hours of 7:00am – 12:00am on weekdays, except if system maintenance and scheduled downtime has been agreed.

 

How to Obtain Service

  • Users can request this service and view the reports catalogue by accessing the Argos Service Catalogue here: Argos Service Catalogue

 

Conditions

  • The user's Report request requires authorization from the Head of Department or Dean (where appropriate)
  • The request should be made via your UWI Staff Email Account
  • For First Time Argos users - in order to enable access to Argos from your computer, your local IT Administrator should be present to install the Argos client plug-in

 

CITS will:

  • Work with customers to understand and document their reporting needs
  • Action approved requests to develop new reports within the Service Level Agreement (SLA)
  • Make available i.e. enable access to existing reports where those reports meet the stated customer needs
  • Agree with customers the action to be taken where the standard SLA resolution times will be exceeded (e.g. New  reports with greater complexity may require more time to complete/build)
  • Provide workaround solutions where possible when the resolution time is extended

 

Customers will:

  • Agree to obtain HOD/Dean's approval for their Report requests
  • Submit Report requests via the CITS Service Desk
  • Report perceived issues or errors in data to the CITS Service Desk
  • Report Argos application issues or errors to the CITS Service Desk
  • Work with CITS to document and report incidents, issues and errors
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