Emotional Intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

We have all worked with and listened to brilliant people. Some of them were great and…well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their Emotional Intelligence.

This dynamic 4-day seminar will equip participants with the techniques to build better internal and external relationships and regulate emotions effectively to achieve the best result.

Learning Objectives

At the end of the seminar, participants will:

  • Understand the meaning Emotional Intelligence
  • Recognize how our emotional health and physical health are related
  • Learn techniques to understand, use, and appreciate the role of Emotional Intelligence in the workplace
  • Understand the different emotions and how to manage them
  • Create a personal vision statement
  • Understand the difference between optimism and pessimism
  • Possess the ability to validate emotions in others

Practical Key Takeaways

  • Upon completion of this workshop participants will be able to:
    • Describe Emotional Intelligence
    • Identify emotional triggers and the effects of emotions that are not managed
    • Apply strategies for regulating emotions to avoid negative health consequences
    • Techniques to adopt a mindful approach in the workplace
    • Practice optimism and suppress pessimism
    • Clearly recognize the emotions of others
    • Use their personal vision statement to guide appropriate workplace behaviour

Course Overview

At the beginning of this seminar participants will get to know each other and we will discuss what will take place during the seminar. Participants will also have an opportunity to identify their personal learning objectives.

  • History of Emotional Intelligence
    • This segment outlines some of the milestones and important people who have contributed to the world of emotional intelligence.
  • Emotional Intelligence Defined
    • In this segment, we will explore definitions of emotional intelligence and participants will have the opportunity to create their own definition.
  • EI Blueprint
    • Next, you will cover skills and concepts behind identifying emotions, understanding and managing emotions, and using and communicating emotions.
  • Optimism
    • This session outlines the basics of optimism and how it differs from pessimism.
  • Validating Emotions in Others
    • In this session, participants will learn two models to validate emotions in others.
  • Understanding Emotions
    • This segment will explore the seven primary human emotions.
  • Setting Your Personal Vision
    • Participants will explore their own emotions by looking at their principles, values, strengths, talents, potential obstacles, and relationships.
  • Workshop Wrap-Up
    • At the end of the course, participants will have an opportunity to ask questions and fill out an action plan.

The Facilitator

Mrs. Shian Ottley-Reid, Industrial and Organisational Psychologist

Mrs. Shian Ottley-Reid is the Chief Executive Officer of a leading consulting company with over 15 years of experience working to influence change within organizations. She has worked with both the private and public sectors dealing with various human capital challenges. Shian also has been involved with the development of the Caribbean Version of our Step One Survey assessment and continues a fair amount of research and validation activities in the psychometric assessment field. Her passion, professional focus, and expertise are in the areas of executive coaching, team building and communication, leadership development, strategic planning and visioning, critical thinking, and problem-solving.

Pricing Information
Workshop Fee: TT$2,800/US$400

  • Discount: Get a 10% group discount. Applicable to: 
    • Groups of three or more individuals attending from the same organization
    • The UWI campus community

Online payment option (bank charges of 3% applies).

When and Where
The workshop will be hosted by the Business Development Unit of the Faculty of Social Sciences, The University of the West Indies. It will utilize interactive pedagogy strategies to promote an engaging learning experience. You will be able to join this workshop via Zoom to participate in discussions, interactive presentations, group exercises, resource videos, and valuable articles and case examples. The workshop will follow the schedule below:

Dates: May 4th, 5th, 11th and 12th
Time: 9.30 AM – 12.00 PM AST: Live Lecture via Zoom.

Don't hesitate to contact Dalaiah or Vidiya at, or visit

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