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In today's competitive business environment, success often depends on the ability to effectively manage interpersonal relationships, including those with difficult co-workers. Difficult coworkers can create a negative work environment that can lead to decreased productivity, low morale, and increased employee turnover.
Therefore, it is essential for businesses to equip their employees with the skills and knowledge needed to manage challenging interactions and promote positive working relationships. By taking the workshop, participants will learn how to effectively communicate with difficult coworkers, manage conflicts, and foster positive working relationships.
Dawn Richards is a seasoned Management Consultant and Human Resources Professional with more than 25 years of experience in Trinidad and Tobago's public and private sectors. As the CEO and Principal Consultant of DRA Consulting, she specializes in customer care transformation, soft skills training, and leadership development. Dawn's firm designs and implements exceptional customer experience solutions for small, medium, and large organizations, enabling them to establish a reputation for excellent service. She leads a team of skilled professionals who have worked with numerous organizations, including the Caribbean Confederation of Credit Unions, well-known credit unions in Trinidad and Tobago and the Caribbean, the Unit Trust Corporation, TATIL, and SAGICOR. In 2019, DRA Consulting established the Customer Service and Customer Experience Practitioners' Group of Trinidad and Tobago (CuSPTT) to promote world-class customer experience practices in the Caribbean. Dawn is the President of CuSPTT and writes a popular weekly column on customer experience while being a keynote speaker on service excellence at international conferences.
The workshop will be hosted by the Business Development Unit of the Faculty of Social Sciences, The University of the West Indies. It will utilize interactive pedagogy strategies to promote an engaging learning experience. You will be able to join this workshop via Zoom to participate in discussions, interactive presentations, group exercises, resource videos, and valuable articles and case examples.
Dates: May 31st and June 1st 2023
Time: 9:00 a.m. to 12:00 p.m. AST/EC
Live Lecture via Zoom